Privacy Policy

Last updated: July 2026

1. Who we are

CBSW Solutions Ltd ("we", "us", "our") is a building and property maintenance contractor based at 139 Poole Lane, Bournemouth, Dorset, BH11 9DZ. This policy explains how we collect, use and protect your personal data when you contact us, request a quote, or use our website.

2. What information we collect

We may collect the following information when you get in touch with us:

  • Your name, email address, phone number and postal address
  • Details of the property and work you'd like a quote for
  • Any messages, photos or other information you choose to send us
  • Basic technical information when you visit our website (such as pages viewed)

3. How we use your information

We use your information to:

  • Respond to your enquiry and provide a quotation
  • Arrange and carry out site visits and agreed work
  • Send you appointment reminders, updates about your job, and invoices
  • With your consent, send occasional updates or offers by email or SMS

4. Our legal basis for processing

We process your data on the basis of: taking steps to enter into a contract with you (when you request a quote), performing a contract (once you book work with us), and, where relevant, your consent (for marketing communications, which you can withdraw at any time).

5. Who we share your information with

We use a customer relationship management (CRM) platform to manage enquiries, quotes and communications. Your data may be processed by this platform on our behalf, under appropriate data processing agreements. We do not sell your personal data to third parties.

6. How long we keep your information

We keep your information for as long as necessary to provide our services, meet legal and accounting obligations, and — where you've consented to marketing — until you ask us to stop.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, where applicable
  • Object to or restrict how we use your information
  • Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use basic cookies to help it function correctly and to understand how visitors use the site. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

10. Contact us

CBSW Solutions Ltd
139 Poole Lane, Bournemouth, Dorset, BH11 9DZ
Email: [email protected]
Phone: +44 7447 193048